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Utilities: Be equipped for success
By Andy Rowland, Head of Customer Innovation Global Mining Oil & Gas, Automotive & AMEA, BT Technology, Service & Operations The utilities sector is a dynamic arena. Smaller energy...
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Smart Cities and The Internet of Things — Is Smart Energy the compelling event?
By Dan Poulter, Head of Customer Innovation, BT Global Services As BT participates in Climate Week in New York I wanted to explore the role of smart energy. There are varying projections on the size of...
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Holding back the revolution with agility and customer service
By Simon Ormston, Head of Utilities, Global Services It’s been said that we’re only ever three hot meals away from revolution: three days without power or water for a significant swathe of the country...
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Top level Utilities forum gets direct line of sight to better customer service
By Rob McGinn, VP, Energy and Infrastructure, BT Global Services We recently hosted a technology forum at the top of BT Tower for our leading water and energy sector customers. Together, we wanted to...
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Tried and tested: tips for a thriving utilities industry
What does it take to thrive as a modern utility? This was one of the questions addressed recently at Utility Week Congress 2014 — a two-day event bringing together decision makers in water, gas and...
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Should the way partners work reflect the clients they work with?
By Jonny Cowlin, Vice President, Energy & Infrastructure We have over a hundred clients in what we define as the energy and infrastructure sector. It’s a hugely diverse group, spanning everything...
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Utility companies – have you outsourced your IT yet?
By Simon Ormston, Head of Utilities, BT Global Services. The case for outsourcing is persuasive. Especially in these challenging economic times —organisations need to have a focus on efficiency — and...
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Stoking up sustainability in IT
By Simon Ormston, Head of Utilities, BTGS. The increasing pressure of corporate responsibility — combined with the fact that the global ICT industry is a huge and growing contributor in terms of global...
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Securing the day after tomorrow
By Andy Rowland, Head of Customer Innovation Energy, Resources and Automotive, BT Technology, Service & Operations. Imagine if we had no clean water, no electricity, no gas and no food on the...
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The butterfly effect shows transformation is essential to survival
By Jonny Cowlin, Vice President, Energy & Infrastructure. Problems facing water and energy companies right now are just the tip of the iceberg: great changes, challenges, and chances are all on the...
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Solving connected business challenges in utilities and beyond
All industries face their own challenges. Yet, some challenges are valid for all industries. Globalisation, increasing competition, ageing populations, regulatory challenges, technological changes,...
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Taken to out-task
By Jonny Cowlin, Director, Energy, Infrastructure & Manufacturing. I recently spoke to a friend whose organisation is moving to out-task its IT services. He reckons it’s a ‘better option for most...
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Avoiding the big outsourcing mistake
By Jonny Cowlin, Vice President, Energy & Infrastructure, BT Global Services. Many CEOs don’t pay enough attention to outsourcing, and this is a big mistake… Why? Because a substantial (and...
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Shaping the future of the UK water industry.
By David Dykes, Head of Energy, BT Global Services. At the moment, the UK water industry is on the brink of government-mandated competition, a massive step in the market’s development. Decisions taken...
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The utility sector: surfing the wave or heading for wipeout?
By Chris Mason, Global Industry Practice Lead, Energy & Resources. UK utility businesses need to restructure their current IT infrastructure, systems, and tools to thrive as their sector morphs and...
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